Frequently asked questions.

All cleaning appointments can be requested through our website booking form. You'll provide information about your space and the type of cleaning you're looking for so we can prepare an accurate quote.

Residential cleaning prices are based primarily on the size and layout of the home, including bedrooms and bathrooms, along with the type of cleaning, condition of the space, and any requested add-ons. Larger homes and certain properties may be priced based on square footage. Commercial cleaning is quoted after a walkthrough so we can understand the full scope of work, cleaning frequency, areas requiring special attention, and high-touch surfaces.

Most residential cleanings can be quoted using the information provided through our client intake form. Deep cleanings and larger or more involved jobs may require photos, video, or an in-person walkthrough before your quote can be finalized. Commercial spaces generally require an in-person walkthrough. Small, straightforward commercial spaces may initially be evaluated through photos or video when appropriate.

Appointments can be scheduled up to one month in advance. Appointments booked more than two weeks in advance may require a booking retainer that will be applied toward the final cost of service.

Yes, when availability allows. A $75 rush fee applies to approved same-day or last-minute appointments.

We accept Zelle, Venmo, cash, and invoice payments. Unless otherwise agreed upon, payment is due by the completion of your cleaning.

Prime Care Cleaning serves all five NYC boroughs as well as select areas of Long Island, New Jersey, and Connecticut. Travel fees may apply depending on location, distance, tolls, parking, and other transportation expenses. Any applicable travel charges will be disclosed as part of your quote.

Standard Cleaning is designed for homes that are already regularly maintained and covers routine cleaning throughout the kitchen, bathrooms, bedrooms, and living spaces. Deep Cleaning includes everything in a Standard Cleaning with additional attention to buildup and commonly overlooked areas such as baseboards, doors and door frames, window sills, corners, fixtures, high-touch surfaces, and detailed kitchen and bathroom cleaning. Deep Cleaning is recommended for first-time visits, seasonal resets, homes that haven't been professionally cleaned recently, or homes preparing to begin recurring service.

Depending on your cleaning, available add-ons may include inside oven cleaning, inside refrigerator cleaning, interior cabinet cleaning, interior window glass/tracks/frames, laundry, additional dishwashing, and additional pet-related cleaning. Availability and pricing are confirmed before the additional service is performed.

Move-In/Move-Out Cleaning provides a detailed cleaning of an accessible or reasonably emptied property. This includes cleaning inside and outside accessible cabinets, detailed bathroom and kitchen cleaning, baseboards, wall wiping where appropriate, vacuuming, and mopping. Inside refrigerators, ovens, drawers, closets, and underneath sinks may be added for an additional charge.

Yes. Airbnb and short-term rental turnover cleaning can include Standard Cleaning, changing linens, making beds, restocking host-provided supplies, and visually checking the property for noticeable damage. Recurring turnover service can also be arranged.

Yes. Prime Care Cleaning provides customized commercial cleaning based on the needs and schedule of each property. Services can be arranged daily, several times per week, weekly, biweekly, monthly, or as a one-time service. Before- and after-hours cleaning is available. Commercial clients receive a customized cleaning plan based on their walkthrough and service agreement. Prime Care Cleaning does not currently provide general cleaning services for bars or restaurants. Specialized lowboy deep-cleaning service may be available.

No. You can provide access through a doorman, lockbox/key, door code, or another agreed-upon method. Access information is treated as confidential and is used only as necessary to perform scheduled services.

For the best results, please tidy everyday belongings such as toys, clothing, and miscellaneous items before your cleaner arrives. Please also secure valuables and take care of excessive dishes. Light dishwashing of up to approximately 10 items is included with Standard Cleaning. Larger amounts may require an additional service charge.

Yes. Prime Care Cleaning provides our own cleaning supplies and primarily uses eco-friendly products selected with homes, children, and pets in mind. Customers may request the use of their own products. Prime Care Cleaning cannot guarantee results or accept responsibility for product-related damage caused by customer-supplied products when they are used as directed.

Absolutely. Pets can remain home during your cleaning. There is no automatic charge simply for having a pet. A $45 additional pet-cleaning fee may apply when excessive pet hair, tracked litter, pet-related debris, or similar conditions require additional cleaning time. Aggressive or highly anxious pets must be safely secured away from the cleaner for the duration of service. Animal waste is not included in our cleaning services.

Yes. Children may remain home but must be appropriately supervised throughout the appointment.

Of course. We'll work around you whenever possible. When we're ready to clean the area you're occupying, we'll ask you to temporarily move so we can complete the service.

Cleaning time varies based on the type of service, size and condition of the property, and selected add-ons. Any time estimate provided is an estimate rather than a guarantee. Our priority is completing the agreed-upon scope of work to the Prime Standard.

Please allow approximately 15-30 minutes after your scheduled appointment time for arrival due to traffic, parking, transit, and other NYC travel conditions.

If the condition or scope of the property is significantly different from what was described when booking, we'll contact you before performing substantial additional work. With your approval, additional time or services may be added for an additional charge. If you choose not to approve the additional work, we'll complete the originally booked service to the best of our ability within its original scope.

During Standard Cleaning, furniture generally remains in place. During Deep Cleaning, lightweight furniture may be moved when it can be done safely. Heavy furniture is not moved.

We clean areas that can be reached safely using appropriate cleaning tools. When appropriate, a customer may provide a stable step stool or step ladder for certain areas; however, Prime Care Cleaning reserves the right to decline any task that cannot be completed safely.

Please provide at least 24 hours’ notice if you need to cancel or reschedule. Repeated last-minute cancellations may affect future booking availability.

We'll attempt to contact you and allow up to 20 minutes for the access issue to be resolved. If we're still unable to enter the property, the cleaner will leave and a fee equal to 50% of the scheduled cleaning price will apply.

Please contact us within 24 hours of your completed cleaning and tell us about the area of concern. When a legitimate part of the agreed-upon cleaning scope has been missed, we'll arrange a complimentary touch-up within approximately 48 hours, subject to availability. Because we offer a re-cleaning remedy, completed cleaning services are non-refundable.

Yes. Commercial cleaning plans are customized based on the property and may be offered under 1-month, 3-month, 6-month, or 12-month service agreements.

The client is responsible for supplying consumable items such as toilet paper, paper towels, hand soap, and similar products. Cleaning products and equipment are supplied by Prime Care Cleaning according to the service agreement, with appropriate on-site storage arranged when necessary.

Hosts provide the linens. When an on-site washer and dryer are available, laundering can be incorporated into the turnover service. When off-site laundering is required, additional arrangements and charges apply. Washer and dryer cycle times must also be considered when determining whether a turnover window is sufficient.

We'll document the condition and contact the host before performing work significantly beyond a normal turnover. Additional cleaning may be completed after the host approves the additional service and applicable charge.

Hosts should provide both checkout and upcoming check-in times when scheduling. Prime Care Cleaning will confirm whether the available turnover window is sufficient based on the size and condition of the property, requested services, and any laundry requirements.